Privacy Policy

Baltic Electrical LLC (“Baltic Electrical,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit balticelectrical.com, contact us, request an estimate, call or text our business, or otherwise interact with our services.

If you do not agree with this Privacy Policy, please do not use our website or submit your information to us.

1. Company Information

2. Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, service address, city, ZIP code
• Project information: estimate requests, service details, job notes, appointment preferences, uploaded files or photos
• Communication data: emails, calls, voicemail, SMS messages, contact form submissions, chatbot or web chat messages
• Website usage data: IP address, browser type, device information, pages visited, referring sources, session information, cookies, and analytics events
• Transaction-related data: invoice-related information, payment status, and service records, but payment card processing may be handled by third-party providers

3. How We Use Information

We use personal information to:

• respond to inquiries and estimate requests
• schedule, confirm, and manage appointments
• provide electrical services and customer support
• send service-related updates by phone, SMS, or email
• create and manage CRM records, invoices, and internal service workflows
• improve our website, advertising, and customer experience
• maintain business records, security, and fraud prevention
• comply with legal, tax, insurance, and regulatory obligations

4. SMS and Call Communications

If you provide your phone number to Baltic Electrical LLC, you consent to receive customer care communications related to estimates, appointments, service updates, technician arrival notices, and related project communication.

• Message frequency may vary
• Message and data rates may apply
• You can reply STOP to opt out of SMS messages
• You can reply HELP for assistance

We do not use customer care messaging consent as a condition of purchase.

5. Sources of Information

We collect information:

• directly from you through forms, calls, texts, and emails
• automatically through website analytics and cookies
• from third-party tools we use to operate the business, such as CRM, telephony, messaging, scheduling, analytics, and payment systems

6. Sharing of Information

We do not sell your personal information. We may share information only as reasonably necessary with:

• service providers and contractors who help us operate the business
• CRM, telephony, messaging, hosting, analytics, payment, and support platforms
• legal, tax, insurance, or regulatory professionals when required
• government authorities, courts, or law enforcement when required by law
• successors in the event of a merger, acquisition, or business transfer

7. Cookies and Analytics

Our website may use cookies, pixels, analytics tags, and similar technologies to understand website traffic, improve performance, and measure marketing activity. You can control cookies through your browser settings, but disabling them may affect website functionality.

8. Data Retention

We retain information for as long as reasonably necessary to operate the business, maintain service records, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Data Security

We use commercially reasonable administrative, technical, and organizational measures to protect personal information. However, no website, email, text messaging system, or online platform can be guaranteed to be completely secure.

10. Third-Party Services and Links

Our website or communications may reference third-party tools, payment providers, maps, review platforms, advertising services, or external links. We are not responsible for the privacy practices of third-party websites or services.

11. Children’s Privacy

Our services are intended for adults and business representatives. We do not knowingly collect personal information from children under 13.

12. Your Rights

Depending on your location, you may have rights regarding access, correction, deletion, or limitation of your personal information. To make a request, contact us at rsv@balticelectrical.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact: